Privacy Policy

This statement discloses the privacy practices for the entire website. It sets out how Trend Micro uses and protects any personal information that you provide when you use this website. If you have any questions about this policy or do not agree with it, please contact our customer services department at affinityweb_support@trendmicro.com before using this website.

Trend Micro may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 1st May 2007. Trend Micro, Inc. has adopted a set of information management guidelines which serve as the basis for our customer relationships. Any changes to these policies will be posted on this page.

What information does Trend Micro gather/track about you?

Trend Micro requires that consumers supply personal information, including name, company, telephone number and email address, prior to receiving evaluations software and other specific corporate and informational materials. Trend Micro also logs IP addresses, Web browser information, referral information, and pages visited for the purposes of improving both the navigation and marketing of the website.

What does Trend Micro do with the information it gathers?

Trend Micro uses the information it gathers to provide you with a better service, and in particular for internal record keeping; to improve its products and services; for market research purposes, and to follow up as part of its customer care procedures.

Trend Micro, or it representatives will often follow up, either by email, phone, or mail with people who have filled out forms and downloaded evaluations software or other information from our website.

Using the email addresses provided at registration, Trend Micro may periodically send you promotional email about new products, product enhancements and special offers. Trend Micro, or its representatives, may also from time to time send you surveys (including satisfaction surveys) at the email address provided. Upon request, Trend Micro will remove any subscriber (and his or her personal information) from our database, or allow any subscriber to 'opt out' of further contact or change/correct personal information.

Direct Marketing

Trend Micro would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail or telephone unless you have registered with the appropriate Preference Service. When you provide Trend Micro with information, you will be given the option to let Trend Micro know that you do not want your information used for direct marketing purposes. If you request this option, Trend Micro will not send you any direct marketing.

You can change you mind at any time by contacting Trend Micro’s data protection compliance officer at Trend Micro (UK) Limited, Pacific House, Third Avenue, Globe Business Park, Marlow, Buckinghamshire, ENGLAND, SL 1YL or on Telephone +44 (0) 1628 400500 or by Email affinityweb_support@trendmicro.com.

With whom does Trend Micro share the information it gathers/tracks?

Trend Micro does not release personal information about any individual subscriber to outside third parties. Trend Micro does share personal information with our resellers, distributors and global offices for the purpose of providing our customers with high quality, localized service. This process often includes sending the personal information gathered through forms on the website across international borders. This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the European Economic Union.

How to get copies of or amend the information we have collected

You may request details of personal information which Trend Micro holds about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Trend Micro’s Data Protection Compliance Officer at Trend Micro (UK) Limited, Pacific House, Third Avenue, Globe Business Park, Marlow, Buckinghamshire, ENGLAND, SL 1YL or E-Mail affinityweb_support@trendmicro.com.

Cookies

Trend Micro uses cookies for certain areas of the website. Cookies are files that store information on your hard drive or browser that means that Trend Micro’s website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, Trend Micro can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

Trend Micro is not responsible for the content or the privacy policies of Web sites to which it may link.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.